Shipping & DOA Policy
West Florida Axolotls & Exotics
We want your new pet to arrive happy and healthy! Please read our Shipping & DOA (Dead on Arrival) Policy carefully before placing your order.
📦 Shipping Information
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Shipping quotes cover one animal.
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Purchasing multiple animals? Contact us for a shipping quote before ordering, or we will invoice the additional shipping cost.
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No refunds on shipping costs.
Reptile Shipping:
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Overnight UPS only
Axolotl Shipping Options:
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UPS Overnight Delivery – Live Arrival Guarantee applies
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UPS 2-Day Delivery – No Live Arrival Guarantee
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UPS/USPS 1–3 Day Delivery – No Live Arrival Guarantee
⚠️ Choosing UPS 2-Day or USPS means you forfeit the Live Arrival Guarantee.
Additional Notes:
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Shipping is Monday through Wednesday only.
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The PayPal shipping address must match the delivery address.
💚 Live Arrival Guarantee
Applies to Overnight Shipping Only
Axolotls
To qualify for a refund or replacement:
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Overnight delivery must be selected at checkout.
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You must contact us within 1 hour of delivery.
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Provide photo/video proof of the deceased axolotl in the original sealed bag.
After 1 hour, we cannot be responsible for the axolotl due to conditions beyond our control.
Reptiles & Newts
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The live arrival guarantee is valid for 1 hour after delivery.
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You must provide photo/video proof in the original shipping container.
We cannot issue refunds or replacements without proper evidence or after the timeframe expires.
❌ Cancellations & Refunds
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25% cancellation fee applies to any canceled order.
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No refunds after the animal has shipped unless:
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Overnight shipping was selected, and
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The animal arrived DOA following the steps above.
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⚖️ Legal Restrictions
We cannot ship axolotls to:
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California
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Maine
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New Jersey
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Washington, D.C.
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Arkansas
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New Mexico: importing is prohibited, even if ownership is legal.
By completing your purchase, you acknowledge and agree to this Shipping & DOA Policy.