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Shipping & DOA Policy

West Florida Axolotls & Exotics

We want your new pet to arrive happy and healthy! Please read our Shipping & DOA (Dead on Arrival) Policy carefully before placing your order.

📦 Shipping Information

  • Shipping quotes cover one animal.

  • Purchasing multiple animals? Contact us for a shipping quote before ordering, or we will invoice the additional shipping cost.

  • No refunds on shipping costs.

Reptile Shipping:

  • Overnight UPS only

Axolotl Shipping Options:

  1. UPS Overnight Delivery – Live Arrival Guarantee applies

  2. UPS 2-Day Delivery – No Live Arrival Guarantee

  3. UPS/USPS 1–3 Day Delivery – No Live Arrival Guarantee

⚠️ Choosing UPS 2-Day or USPS means you forfeit the Live Arrival Guarantee.

Additional Notes:

  • Shipping is Monday through Wednesday only.

  • The PayPal shipping address must match the delivery address.

💚 Live Arrival Guarantee

Applies to Overnight Shipping Only

Axolotls

To qualify for a refund or replacement:

  1. Overnight delivery must be selected at checkout.

  2. You must contact us within 1 hour of delivery.

  3. Provide photo/video proof of the deceased axolotl in the original sealed bag.

After 1 hour, we cannot be responsible for the axolotl due to conditions beyond our control.

Reptiles & Newts

  • The live arrival guarantee is valid for 1 hour after delivery.

  • You must provide photo/video proof in the original shipping container.

We cannot issue refunds or replacements without proper evidence or after the timeframe expires.

❌ Cancellations & Refunds

  • 25% cancellation fee applies to any canceled order.

  • No refunds after the animal has shipped unless:

    • Overnight shipping was selected, and

    • The animal arrived DOA following the steps above.

⚖️ Legal Restrictions

We cannot ship axolotls to:

  • California

  • Maine

  • New Jersey

  • Washington, D.C.

  • Arkansas

  • ​New Mexico: importing is prohibited, even if ownership is legal. 

By completing your purchase, you acknowledge and agree to this Shipping & DOA Policy.

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